At AYA, your satisfaction is our top priority!
 If you are not completely satisfied with your purchase, we’re here to help.
 Please review our Return & Exchange Policy below:

Return & Exchange Conditions

Timeframe:

  • Exchange: Accepted within 7 days of receiving your order.

     

  • Return: Accepted within 3 days of receiving your order.

     

Product Condition:

  • Items must be unopened, unused, and in their original packaging.

     

  • Products must be in their original condition.

     

  • Opened, tampered, damaged, or partially used items cannot be returned or exchanged.

     

  • If return/exchange conditions are not fully met, we reserve the right to reject the request.

     

Non-Returnable Products:

  • Items that require special storage conditions (e.g., baby food).

     

  • Products purchased during special promotions or sales.

     

Return & Exchange Process

Step 1: Initiate a Request
 Contact our Customer Support Team via:

  • Email: info@3alab-cosmo.com

     

  • WhatsApp: +966599031419
     Please provide your order number and the reason for return or exchange.

     

Step 2: Approval
 Once your request is reviewed, we will provide instructions for returning the item.
 The review and approval process may take up to 2 business days.

Step 3: Shipping
 Return shipping costs are the customer’s responsibility, unless the product is defective or incorrect.

Refunds & Exchanges

Refunds:

  • Approved refunds will be processed to the original payment method within 7–10 business days after receiving the returned item.

     

  • Shipping fees are non-refundable.

     

Exchanges:

  • If you wish to exchange a product, please specify the item you’d like as a replacement.